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FAQ

Cancellation, Weather, and Refund Policy

At Capital SUP safety comes first! We do not allow paddlers to enter the water when there are signs of lightning, thunder, or high winds. Life jackets must be worn at all times.

We still allow paddling in light rain! Rentals/Tours/Classes still take place rain or shine.

Management actively monitors the weather and if the radar suggests heavy rains or storms we will let you know if we have to cancel activities due to unsafe conditions.

Any bookings that have to be canceled by Capital SUP will be credited for future service. This rain check is redeemable all season long and is transferable to others.

Cancellation Policy:
There will be NO REFUNDS for cancellations by the customer, but we will issue credit for future for cancellations made prior to our cut-off times below:
Rentals & Lessons – If a customer “No Shows” without contacting management OR cancels less than 2 HOURS before there will be no issued credit.
All other Experiences (SUP Yoga, Special Events, etc.) – If a customer “No Shows” without contacting management OR cancels less than 12 HOURS before there will be no issued credit.

Cancellation Policy for all bookings made with a Paddle Membership:
Paddle Members must contact management to cancel at least 12 HOURS before an activity, or they will be charged the full price of that activity. (see your membership cancellation agreement)